About Stephanie

---

1999 – Present

I have over two decades of experience supporting, optimizing, and leading IT operations in government and enterprise environments. My work spans hands-on technical support, service delivery, enterprise system oversight, process improvement, and cross-functional project leadership. I partner with business and IT stakeholders to align technology initiatives with organizational goals, ensuring operational efficiency and measurable outcomes.

Key Roles:

• Virginia Economic Development Partnership (VEDP) – IT Support & Operations Technician (2008–Present)
   
• Williams Mullen – Help Desk Support Specialist (2007–2008)
   
• Overnite Transportation – Help Desk Technician (2000–2002)
   

• 100+ Device Rollout for Enterprise Users: Led deployment of over 200 devices across multiple departments, coordinating logistics, end-user support, and troubleshooting during a time-sensitive transition. Ensured smooth adoption for the majority of users while maintaining service continuity.
   
• iPad Pilot & Deployment Program: Designed and implemented an organizational iPad program, including planning, testing, rollout coordination, and post-launch support, contributing to long-term mobile adoption strategy.
   
• Enterprise Office Relocation: Served as a key team member managing technology infrastructure, end-user readiness, and continuity of operations during a multi-department office move.
   
• Process & Workflow Optimization: Developed and standardized IT documentation, onboarding procedures, and incident management workflows, resulting in measurable efficiency gains and improved operational consistency.
   
• Cost-Saving & Vendor Coordination Initiatives: Partnered with vendors and business units to optimize contracts, licensing, and service agreements, contributing to cost avoidance and improved resource management.