About Stephanie Florie
My career began in hands-on technical support and evolved into enterprise IT operations leadership.
Today, I:
- Partner with executive and business stakeholders to align IT services with organizational priorities
- Lead cross-functional initiatives including relocations, onboarding programs, and operational improvements
- Oversee incident management, change control, and enterprise systems for ~300 users across two state agencies
- Standardize workflows, documentation, and governance processes to improve efficiency and business continuity
- Coordinate vendor relationships, licensing management, and technology deployments
I hold an MBA from The College of William & Mary and bring both operational depth and business acumen to every initiative.
Interests
Beyond IT, I contribute to organizations I’m passionate about: the W&M Richmond Alumni Association, W&M OGSAC, and the Henrico Humane Society. Volunteering allows me to give back while supporting community, education, and animal welfare initiatives.
About Me
The real me
I’m curious by nature and love exploring new ideas—whether that’s diving into the world of bowling, learning about IT systems, or working on projects that connect people and communities. I try to bring thoughtfulness, energy, and a little humor to everything I do, guided by a simple principle: I aim not to be the worst part of anyone’s day. (And if I ever am, that’s okay—it probably means they’re having a pretty amazing day.)
Resilience and adaptability matter as much as planning and skill, and I try to balance persistence with listening, learning, and enjoying the journey along the way. When I’m not working or writing, you’ll likely find me volunteering, connecting with friends and alumni, or hanging out with my three cats—and my two Borzoi, who are basically giant cats in disguise.
Things I love
- Community & Volunteering: Supporting nonprofit organizations like Henrico Humane Society and W&M Alumni initiatives brings me energy and purpose.
- Animals & Rescue Cats: I adore cats of all shapes and sizes — fostering, advocating, and celebrating their personalities is a joy.
- Storytelling & Writing: I’m about halfway through collaborating on a book about bowling, blending research, strategy, and narrative.
- Learning & Growth: From technology trends to process optimization and leadership strategies, I’m always exploring ways to grow professionally and personally.
- Good Food & Coffee Conversations: Sharing meals, coffee, or ideas with friends, colleagues, and community members is one of my favorite ways to connect.
- Alumni Connections: Engaging with the W&M community and supporting fellow alumni is a constant source of inspiration.
Home
Welcome.
I am an IT Operations and Service Delivery professional with over a decade of experience supporting government and enterprise organizations. My work focuses on translating business needs into scalable technology solutions, improving operational workflows, and strengthening service delivery across teams.
I bring a strategic lens to day-to-day operations — balancing process discipline, stakeholder alignment, and practical execution.
My Goals
I am seeking opportunities in IT Operations and Service Delivery where I can leverage my experience managing enterprise systems, driving process improvements, and aligning technology initiatives with organizational goals. I am drawn to roles that combine operational oversight with strategic problem-solving, including service management, change and project coordination, and cross-functional collaboration. Public sector, mission-driven, or enterprise environments where efficiency, accountability, and measurable impact are valued are an especially strong fit for my skills and approach.
My Skillset
IT Operations & Service Delivery
- Enterprise IT environment oversigh
- Incident, problem, and change management
- Service continuity and operational governance
- SLA monitoring and performance optimization
Strategic Partnership & Business Alignment
- Translating business needs into technical solutions
- Cross-functional collaboration across departments
- Executive and stakeholder communication
- Requirements gathering and solution design
Process Improvement & Governance
- Workflow analysis and optimization
- SOP, playbook, and runbook development
- Change control process implementation
- Operational standardization and documentation
Project & Change Management
- Multi-department initiative coordination
- Technology rollout and deployment oversight
- Office relocation and infrastructure transition support
- User adoption and training leadership
- Agile and Waterfall exposure
Vendor & Technology Management
- Vendor coordination and relationship management
- Software licensing oversight
- Contract and renewal support
- Technology evaluation and implementation
Enterprise Systems & Tools
- Service platforms: FreshService, JAMF, Remedy, Spiceworks, ServiceNow (familiar)
- Systems: Windows OS, macOS, VPN, Remote Desktop
- Collaboration tools: Microsoft 365, SharePoint, Adobe Acrobat
Leadership & Organizational Impact
- Board governance and strategic planning
- Goal setting and performance metric development
- Community engagement and volunteer coordination
- Organizational communication and stakeholder alignment